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Shipping & Returns

Customer Service

We work hard to get your order out the door and on its way as soon as possible. If you have any questions about our products or your order, please contact Customer Service at 800-638-0075.

Returns

We will only accept returns for unused or unopened products returned within 30 days of the order. The customer will pay shipping to return the products to Softspikes. Customer must attach Return Material Authorization (RMA) number that will be provided by Softspikes.

Returns are only made in the form of payment which the customer used to purchase the product. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

Please note that at this time we are only able to ship to the contiguous 48 states. We cannot offer shipping to Alaska, Hawaii, U.S. territories, APO/FPO/PO boxes or international locations, including Canada.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.